Tact Privacy Statement

Tact Privacy Statement

This is the Privacy statement for Tact Social Consulting (“Tact”, “we,” “us,” or “our”). Tact values your privacy and is committed to protecting the personal information you share with us. This Privacy Statement hereby to inform you the details of the processing, including the collection, use, and disclosure (“Processing”) of personal data that enables the identification of an individual, either directly or indirectly (“Personal Data”), through various channels, both online and offline. 

This includes, but is not limited to, information of contractors, data collected through websites, information collected at points of sale and events, and data obtained from social networks. Your Personal Data will be processed in accordance with applicable legislations e.g., Thailand’s Personal Data Protection Act B.E. 2562 (PDPA) and the EU General Data Protection Regulation (GDPR).

Please note that this privacy statement was last updated in November 2024 and will be regularly updated to reflect any changes in the way we handle your personal data or in applicable laws. 

Scope of This Privacy Statement

This Privacy Statement applies to all personal data collected, used, or disclosed by Tact Social Consulting through externally facing services, activities, tools, websites, and other data processing activities where Tact acts as a data controller (or any local equivalent). This includes interactions with our clients and their current/former/prospective employees, suppliers, business contacts, partners, website users, employees, and potential employees, except where explicitly stated otherwise in a specific context or agreement.

Personal Data We Collect

We may collect and process the following types of personal data:

  • Personal Details: Name, surname, photo, gender, ID number, passport number, resident country and information that may identify you, such as your organization, job title or position.
  • Contact Details: Email address, phone number, address, and Line ID.
  • Marketing & Technical Information: IP address, browser type, operating system, website usage data, and details related to client-specific software environments. Marketing preferences and responses to surveys or provided by you.
  • Commercial Information: History and records of products and services you have obtained from Tact, as well as correspondence between you and us sent to a dedicated mailbox or through other communication channels. This information is used for processing account receivable payments and facilitating commercial follow-up.
  • Financial Information: Payment details or invoicing information related to our services.
  • Audiovisual Materials: Photographs, images, and footage captured or recorded via CCTV, other audio or video systems, and related security or monitoring systems. It also includes materials recorded during marketing or public events (such as virtual or live workshops and similar sessions) and audio or video recordings and transcriptions from meetings.
  • System and Application Access and Activity Usage Data: This includes information about your interactions with the software solutions we implement, such as system configurations, user feedback, and operational insights.
  • Talent Management and Employment-related information: Information requested to provide during the recruitment process, to the extent allowed by applicable law. Professional or employment-related details, such as your current position, job title, employer, work location, and contacts.
  • Sensitive Data: Certain types of sensitive information, where permitted by local law or with your consent. This may include health or medical information, such as disability status, or dietary requirements/allergies in the context of the events we organize or sponsor.
  • Other Information: Any additional information you provide to us voluntarily during communications or engagements.

How We Collect Personal Data

We collect personal data through the following means:

  • Direct Interactions: Information provided by you when filling out inquiry forms, contacting us, subscribing to updates, requesting consulting services, or providing feedback during project engagements.
  • Automated Technologies: Information collected via cookies, log files, and analytics tools when you visit our website or use software solutions we implement.
  • Third-Party Sources: Information received from publicly available sources, business partners, or referrals, including software providers who collaborate with us.
  • Software Implementation Processes: Data generated or collected during the configuration, customization, or integration of software solutions tailored to your business needs.

Purposes for Processing Personal Data

We use your personal data for the following purposes:

  • Service Delivery: To create customers’ accounts, provide consulting services, implement software solutions, and develop customized platforms tailored to your specific business requirements.
  • Customization and Development: To configure, customize, or develop software solutions and platforms to enhance your operations.
  • Project Communication: To communicate updates, progress reports, and insights related to ongoing projects or engagements.
  • User Support: To provide technical support, training, and troubleshooting for implemented software and platforms.
  • Improvement of Services: To analyze feedback and operational data to improve our consulting services and software solutions.
  • Compliance and Security: To comply with legal obligations, maintain system security, and ensure the integrity of implemented solutions.
  • Marketing and Outreach: To inform relevant updates to the service and notify you about other products and services offered by Tact that may be interest to you, including information regarding publications and events and email engagement activity for internal use only.

Disclosure of Personal Data

We may share your personal data with the following parties:

  • Service Providers: Vendors who assist with website operations, analytics, marketing, or other essential business functions.
  • Software Partners: Technology providers whose products we implement, with appropriate safeguards in place to protect your data.
  • Regulatory and Legal Entities: Government bodies or law enforcement when required by law or legal processes.
  • With Consent: Any third party where explicit consent has been provided by you.

 

We do not sell, trade, or rent your personal data to third parties for their independent marketing purposes.

International Data Transfers

Your personal data may be transferred to and processed in countries outside of your country of residence. We ensure that such transfers comply with applicable laws by implementing appropriate safeguards, including standard contractual clauses or obtaining your explicit consent.

Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or alteration. These measures include encryption, secure servers, access controls, and regular security audits.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Statement, comply with legal obligations, or resolve disputes. When no longer required, your data will be securely deleted or anonymized.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right to Access: Request information about the personal data we hold about you.
  • Right to Data Portability: Request a copy of your data in a structured, commonly used format.
  • Right to Object: Object to the processing of your personal data for certain purposes.
  • Right to Erasure: Request deletion of your data, subject to legal exceptions.
  • Right to Restrict processing: Request suspension of processing of personal data.
  • Right of Rectification: Request correction of inaccurate or incomplete data.
  • Right to Withdrawal of Consent: Revoke previously given consent for data processing.

 

To exercise these rights, please contact us using the information below.

Children

Tact understands the importance of protecting children’s privacy, particularly in their online interactions. This Site is not designed for and does not intentionally target or solicit to children 18 years of age and younger. If you contact us and are under the age of 10, please note that we will need your guardian’s consent for processing any requests related to personal data.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Statement or the handling of your personal data, please contact us at:

Tact Social Consulting  

[email protected]  

(+66) 98 689 9849

By using our website or engaging with us, you agree to this Privacy Statement and its terms.